Privacy Policy

 

Privacy Policy

Last Updated: 29 June 2026

Welcome to Saint Felicia, a premium body oil brand (“we,” “our,” “us”). We value your privacy and are committed to protecting your personal information.

By using our website, you agree to this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (securely processed by third-party providers)

1.2 Automatically Collected Information

  • IP address
  • Browser and device information
  • Website activity (pages visited, time spent)
  • Cookies and tracking technologies

1.3 Order Information

  • Products purchased (including body oils and related items)
  • Order history
  • Delivery preferences

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate regarding orders or inquiries
  • Provide customer care support
  • Improve our website and product experience
  • Send marketing communications (only if you opt in)
  • Ensure security and prevent fraud
  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal data. We may share it with:

3.1 Service Providers

  • Payment processors (e.g., PayFast, Shopify Payments)
  • Courier and delivery partners
  • Email marketing platforms

3.2 Legal Requirements

We may disclose data if required by law or to protect our business and customers.

4. Cookies

We use cookies to:

  • Remember your preferences
  • Improve functionality
  • Analyse website traffic
  • Personalize your shopping experience

You can disable cookies, but some features may not work properly.

5. Data Security

We use:

  • Secure servers
  • Encrypted payment systems
  • Restricted data access

However, no system is completely secure.

6. Your Rights (POPIA)

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to processing
  • Withdraw marketing consent

📧 Contact: info@saintfelicia.com

7. Third-Party Links

We are not responsible for external websites linked on our site.

8. Data Retention

We retain information only as long as necessary for:

  • Order fulfillment
  • Legal compliance
  • Dispute resolution

9. Marketing

  • Opt-in only
  • Unsubscribe anytime via link

10. Children

Our products (including body oils) are not intended for individuals under 18.

11. Updates

Policy changes will be posted on this page.

12. Contact

Saint Felicia
📧 info@saintfelicia.com

13. Limitation of Liability

We are not responsible for:

  • Unauthorized access
  • Third-party breaches
  • Website misuse damages

14. Consent

By using our website, you agree to this policy.

Terms & Conditions

Last Updated: 29 June 2026

1. General Use

  • You must be 18+
  • No fraud or misuse
  • We may refuse service

2. Products (Body Oils & Skincare)

  • Subject to availability
  • May be updated anytime
  • Colors/scents may vary due to natural ingredients

3. Pricing & Payments

  • Prices in ZAR
  • May change without notice
  • Payment required before processing

4. Orders

  • Cannot be changed once processed
  • Customer must provide accurate details

5. Product Use Disclaimer

  • Our body oils are for external use only
  • Results vary per individual
  • We are not liable for allergic reactions or misuse

6. Intellectual Property

All branding, formulas, and content belong to Saint Felicia.

7. Limitation of Liability

We are not liable for:

  • Skin reactions
  • Misuse of products
  • Courier delays

8. Governing Law

South African law applies.

9. Updates

Terms may change at any time.

Return & Refund Policy

Last Updated: 29 June 2026

Because our products are personal care body oils, hygiene and safety are critical.

1. No Returns

We do not accept returns or exchanges due to hygiene reasons.

2. Damaged or Incorrect Orders

We will assist only if:

  • Item arrives damaged
  • Wrong product is received

Requirements:

  • Report within 48 hours
  • Provide photo/video proof

Resolution:

  • Replacement or store credit

3. No Refunds

  • All sales are final

4. Product Expectations

  • Results vary per skin type
  • Scent preference is subjective

5. Skin Sensitivity Disclaimer

  • Review ingredients carefully
  • Perform a patch test before full application

6. Agreement

By purchasing, you agree to this policy.

Shipping Policy

Last Updated: 30 March 2026

1. Processing

  • 1–3 business days
  • No weekends/public holidays

2. Delivery

  • 2–5 business days (South Africa)

3. Complimentary Shipping

✨ “Enjoy complimentary shipping on selected orders — because luxury should arrive effortlessly.”

4. Fees

  • Calculated at checkout if below threshold

5. Delivery Responsibility

  • Courier delays are beyond our control
  • Ensure someone is available

6. Incorrect Address

  • Customer responsibility
  • Re-delivery fees may apply

7. Lost/Stolen Packages

  • Contact courier first
  • We will assist, but not liable

8. International Shipping

  • Duties/taxes paid by customer

9. Contact

📧 info@saintfelicia.com